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FinnHELP discussion help

This is a register and data protection statement in accordance with the Finnish Data Protection Act (1050/2018) and the EU General Data Protection Regulation (GDPR). Prepared on January 30, 2023.

FinnHELP is committed to maintaining individual data protection in accordance with current legislation. This registry and Data Protection Statement (“Statement”) describes our practices regarding the processing of personal data and describes how personal data obtained through this website is collected and processed. "Personal information" means information that can be linked to a specific natural person. "Service" or "Services" refers to software and electronic services. Your answers are stored in a secure and confidential information system. Personal data provided to us is not passed on, and no one can access it without authorization.

In the development of the system, all laws and regulations related to the field, as well as laws regulating the use of personal data, are followed and complied with. We have also ensured that the information system meets the requirements related to information security and data protection. We use the technical and administrative security measures listed below to prevent unauthorized access to the personal data provided and to prevent their unauthorized use.

By using the Service and/or sending personal information to FinnHELP, the data subject agrees to the processing of his personal information as described in this Statement.

1. Registry name
   Register name: FinnHELP discussion help
2. The keeper of the register and the name of the register
   FinnHELP discussion help
   Contact person in matters concerning registers Eeva Tuunainen, eeva.tuunainen@finnem.fi, +358 40 7182911
3. Purpose and basis of personal data processing
   The primary basis for the processing of personal data is the consent of the data subject, an order given by the data subject or other relevant connection. Personal data can be processed for the following purposes. One or more purposes can apply at the same time.
   • Provision of services: Personal data can be used to implement services, identify users and take care of information security, as well as prevent and investigate misuse of products and services.
   • Development of products and services: Information can be used to develop products and services in such a form that an individual user cannot be identified.
   • Research: Anonymized personal data, in other words data that cannot be targeted to an individual user, can be used to conduct statistical research by the FinnHELP service or external research organizations.
   • Customer communication: Personal data can be used for customer communication, for example sending notifications about services.
   • Collecting and processing customer feedback and customer satisfaction data
   Personal data will not be disclosed to external parties for any direct marketing or other similar purposes.
4. Data content of the register
   Contents of the register:
   • Personal information (name, occupation, employer)
   • Individual user ID
   • User contact information (e-mail, phone number, city)
   • The user's usage history in the service
   • Internet server technical logs (including the user's IP address and browser information)
5. Personal data retention period
   Personal data is stored for as long as it is required to provide the service, in accordance with § 34 of the Personal Data Act.
6. Regular sources of information
   Information is primarily obtained from the following sources:
   • The registered self and the information generated in connection with the use of the registered Service
7. Regular transfers of data and transfer of data outside the EU or EEA
   FinnHELP does not sell, lend or otherwise hand over personal data outside of FinnHELP. FinnHELP's services can be implemented using resources and servers located in different parts of the world. In this case, personal data can be transferred between different countries, but not outside the EU/EEA economic area.
8. Description of the principles of registry protection
   Care is taken when processing the register, and the information processed with the help of information systems is properly protected. The register is located on a server computer, which is placed in a secure computer room, where unauthorized access is blocked. The use of the register is protected with user-specific codes, passwords and access rights. Access rights to the FinnHELP system are granted only to persons who absolutely need them to perform their work duties. In addition, the scope of access rights depends on the nature of the work tasks, so that a person is only granted the rights to the extent that the person needs to perform his work tasks. Although we follow the principles mentioned above and store your personal data in secure operating environments, unfortunately no system is 100% without holes in its data security. However, we do continuous work to maintain good information security, and we actively develop all areas related to information security. In addition to the technical protection of the services, information security plays a central role in all of FinnHELP's operating models and guidelines.
9. Description of the data protection principles of the FinnHELP chat help service
   All matters discussed in the video meeting conversation are completely confidential. The helper's activities are bound by both the ethical rules of FinnHELP helpers and the general obligation of confidentiality, which is bound by the signed non-disclosure agreement. No information from which a person could be identified will be disclosed to outsiders. During the chat help, the system accumulates information about the messages sent and the number of video meetings held. The helper does not take notes of the conversation. The registrant's information is visible only to his personal assistant. The personal identification number is not saved or asked at any stage. The answers to the feedback survey related to the chat help are stored in a mapping service that works with a secure SSL connection.
10. The data subject's rights related to the processing of personal data
    10.1 The data subject's right to access data (right of inspection)
    The registered person has the right to check what information about him has been stored in the register. The inspection request must be made in accordance with section 10 of this privacy statement. The right of inspection can be denied on the basis of the law. Exercising the right of inspection is basically free of charge.
    10.2 The data subject's right to demand correction, deletion or restriction of processing
    The registrant must, without undue delay, after receiving information about the error or, having discovered the error himself, correct, delete or supplement the incorrect, unnecessary, incomplete or outdated information in the register on his own initiative. To the extent that the data subject is unable to correct the data himself, the correction request is made in accordance with section 10 of this data protection statement. The data subject also has the right to demand that the data controller limit the processing of his personal data, for example in the situation when the data subject is waiting for FinnHELP's response to a request to correct or delete his data.
    10.3 The data subject's right to transfer data from one system to another
    Insofar as the data subject has himself submitted information to the customer register, which is processed on the basis of the consent or mandate given by the data subject, the data subject has the right to receive such information, as a rule, in machine-readable form and the right to transfer this information to another data controller.
    10.4 The right of the registered person to file a complaint with the supervisory authority
    The registered person has the right to file a complaint with the competent supervisory authority if the data controller does not use applicable data protection regulations in its operations.
    10.5 The court requests the removal of personal data from the register:
    A person in the register has the right to request the removal of personal data about him from the register ("right to be forgotten").
    10.6 Other rights
    If personal data is processed based on the data subject's consent, the data subject has the right to withdraw his consent by notifying FinnHELP in accordance with section 10 of this privacy statement.
11. Contacts
    In all questions related to the processing of personal data and in situations related to exercising one's own rights, the data subject should contact FinnHELP finnem@finnem.fi. If necessary, FinnHELP can ask the registrant to clarify his request in writing, and if necessary, the identity of the registrant can be verified before taking other measures.

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Updated on January 30, 2023